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Real Palm Trees: Products & Services

The services offered by the online company are landscaping and interior design for the tree lovers. They also offer a personalized service for each customer and project management teams to work on every project. Using the same online address, Real Bonsai Trees store and Real Ornamental Plant store are also available. The Palm Store has the following categories: All Palm Trees, Small Palm Trees, Medium Palm Trees, Large Palm Trees, Multi Stem Palm Trees, Palm Seeds, Care Products, Specials and Planters.

Real Palm Trees: Company Background

The company has been founded in 1999, and the owner is Real Palm Trees. No other names are listed on the website. The headquarters of the business is located in Englewood, Florida, United States, but the address is not available. The online store, however, seems to have been in business since 2009.

Real Palm Trees: Customer Feedback & Reviews

There couldn’t be found any editorial content regarding the Real Tree Palm website except under the individual products where reviews are given. The overall tone of the customer feedback is positive, with only few exceptions. A client complained about the quality of the palm trees when they arrived, for they were partially dead. Another client was very satisfied with the fast delivery and also the helpful information she received when calling to place an order.

Real Palm Trees: Business Credibility & Trustworthiness

The online store is not accredited by Better Business Bureau, and it has no rating available. However, no complaints have been registered regarding the Real Palm Trees website. Also, there are no significant government actions involving the company, nor any reports when it comes to advertising. Other accreditation, certifications or awards are not listed on the website.

Real Palm Trees: Website Popularity & Google Ranking

On Alexa, Real Palm Trees received a reputation of 127. The US ranking is 304,245 while the global rank is 866,952. 62% of the visitors see only one page, where they spend about 35 seconds. An average of 2.7 unique pages are seen per day. There is also a positive review available on Alexa for this website.  3 out of 10 points were awarded to by Google Page Rank.

Real Palm Trees: Social Media Presence

The website doesn’t indicate directly their connections to any social media website, but it allows its customers to bookmark the website on Google, Windows Live, YahooMyWeb, MySpace, Facebook, Ask, Digg, Delicious, Simpy, Technorati, BlogMarks, Furl It!, Spurl, News Vine and Reddit. The online store can also be found on Twitter, where it has 518 tweets and 675 followers. The updates are made several times per week. A blog with reviews for their products is also available.

Real Palm Trees: Website Security & Safety

In the last 90 days, Google, through its Safe Browsing Diagnostic Page, found no malicious software on Currently, this website is not listed as suspicious, and it does not work as an intermediary for infections. Unfortunately, the website offers no information about using any security method for its content or customers.

Real Palm Trees: Pricing & Packages

The prices for the palm trees offered by Real Palm Trees store are normal when it comes to their products. However, discounts are offered for the clients who choose to buy more than one palm tree. This way, 2 palm trees bought can save up to 20%, 4 palm trees up to 22% and 10 palm trees up to 25%, all depending on the original pricing for only one item. Also, gift cards are issued by the online store.

Real Palm Trees: Shipping Rates & Policies

The shipping policy states that free shipping is available, but only on certain conditions. There is no international shipping, for the products might deteriorate in the meantime. Otherwise, for trees smaller than 6’, the shipment is made through the client’s choice of USPS, UPS or FedEx. If the palm trees are bigger and require special handling, the company will ship the items. The rates are made available at the checkout.

Real Palm Trees: Payment Methods Accepted

For the payment, the online store accepts credit cards and the alternative payment method, PayPal. The credit cards accepted are Visa, MasterCard and Discover. Google Checkout is also used, in any conditions. The PayPal payment method can be used for up to three email addresses, if the main one is not working properly or the client has chosen another.

Real Palm Trees: Returns, Refunds & Exchange Policy

When it comes to the refund policy, two steps are to be followed. First, the customer must complete a return form issued after he had previously sent an email to the customer service. The next step is to pack, seal and ship the undesired products to be returned or exchanged. The refund will be made for the actual paid price, and any sales tax. A period of 15 days return is offered for the buyers of products smaller than 4’ and for the plants bigger than 5’, if the shipment has been made in Florida.

Real Palm Trees: Product images & screenshots
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Comments (1)

I bought a 4\' palm tree from and it started dying no matter how good I took care of it. I tried on several occasion to call them, but am always getting to their voice mail no matter what time of the day I call them. I left a voice message, but no response. Emailed them, but received no response. I hope they will respond soon as I am willng to pay another $25 to have a replacement palm tree to be sent to me or if they can\'t then a vfull refund will do, as promised on their website.

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